Contact Support
For account access, technical problems, purchase questions, or gameplay help, email us directly.
maskdotdev@gmail.comInclude your character name, what happened, and roughly when it happened. A screenshot and your device or browser details can help us investigate.
For a gameplay question, start with the Player Guide. To report a reproducible problem, visit our Discord community.
Report a Player or Message
Open chat, tap or hover a message, and choose Report. Select the reason and submit it to Fractara's moderation team. You can also block the sender immediately.
If you cannot access the game, email support with the player name and approximate time of the incident.
Delete Your Account
In Fractara, open Settings and choose Delete Account. The app will ask you to confirm before removing your sign-in and personal identifiers, revoking every session, and permanently deactivating your characters.
Gameplay, safety, and transaction records retained for service integrity, fraud prevention, financial reconciliation, or legal compliance are anonymized or de-identified and are no longer connected to your active account.